If you still can’t locate your order, please contact us as email@example.com. When ordering, you received a confirmation email & order number, quoting your order number will allow us to assist you faster.
Incorrect date of birth:
On the redemption checkout page, we request that the date of birth is provided in the following format: day/month/year (DD/MM/YYYY). Using any other format will result in an incorrect date of birth. To avoid this there are two date of birth format confirmation boxes on the redemption checkout page. These display the requested format to ensure all customers understand & avoid any format errors.
Immediately after redeeming firstname.lastname@example.org will send a confirmation email containing a copy of your redemption order number & details.
My report has the wrong details:
Unfortunately, due to costs incurred with each reading, we can’t accept responsibility for errors customers made during redemption. Please check your confirmation email to ensure date of birth format is as requested, correct information was supplied and not omitted. We are unable to provide Refunds or amendments cant be made in such instants.
If you have just submitted your redemption order and realise you made an error in any of your details, please contact us immediately at email@example.com. If your order has not been started can we can correct and update your redemption details.
How vouchers work:
*Please note: We are separate companies to deal merchants such as Groupon. We have no access to their customer information or accounts.
To ger your personalised reading you need to redeem on our website, this is the process of providing your voucher code & details for report calculation. See voucher code identification & redemption steps below.
How to identify the correct voucher code
If you are unsure where to find your voucher code or are experiencing voucher code errors, please see the instructional link below:
How to redeem your reading
To calculate a personalised reading, you need to redeem on our website; this is where you enter the information necessary for report calculation. Please see the notes & steps below.
*if you have more than one voucher code each needs to be redeemed separately.
*Birth name refers to your full name at birth.
* Use either Am, PM or military time when providing the time of birth.
*Current name refers to the name you currently go by, i.e. the name you introduce yourself as (this includes maiden name and nicknames)
Please use the link & steps below:
1. Add the report to the shopping cart. (note*multiple redemptions require redeeming one report/one voucher at a time).
2. Proceed to checkout
3. Enter the deal merchant voucher code enter it at checkout; this will reduce the price to zero.
4. Proceed and enter the recipient details for report calculation.
*If redeeming multiple readings, repeat this process for each voucher code. Multiple redemption orders can’t be processed simultaneously. Add one reading, its voucher code & recipients details then submit the order. Repeat this process for each reading you are redeeming.
If you are trying to access the report attachment on a secure server such as a work computer, you may experience difficulties from the firewall or antivirus security. Please try to access your reading from a different personal device.
If you still experiencing difficulties, please contact us at firstname.lastname@example.org.